Payments, Cancellations, and Refunds

Subscription Plans:

Some Tutoring Services are available on a discounted, auto-renewing, subscription basis, which means that the Student is committing to a defined subscription period (e.g.,1 month, 3 months, 12 months, etc), at a discounted monthly rate that will automatically renew at the end of each subscription period unless canceled before renewal (a “Subscription Plan”). Please see the section below about cancellations.

Recurring Payments:

By signing up for a Subscription Plan, you agree to accept charges to your payment account(s) on a recurring and auto-renewing basis. You will be charged the first recurring payment on the date of the last lesson of the current registration for the Subscription Plan, and will be charged on a recurring basis as long as your Subscription Plan is active (including through auto-renewals) and until it ends (for example, by cancellation or termination). Your account will include information on the payment date for your Subscription Plan. In some cases, your payment date may change, for example, to accommodate months with different numbers of days. If a payment is not successfully settled due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the Platform until we receive payment.

Cancellations:

If you cancel your Subscription Plan, it will end at the end of the current subscription period without renewing. If you would like your Subscription Plan to end before the end of your subscription period (an “early cancellation”), you will be required to pay the difference between our non-discounted monthly rate and our discounted monthly rate for each month in the subscription period before your cancellation is effective.

Refunds:

Subscription Plans and other services purchased in connection with the Platform are non-refundable and non-creditable. If you believe you have been mistakenly charged please contact EngFlexy’s support team here. Refund requests must be received within thirty (30) days of the erroneous charge.

Mobile Services:

By using the Platform, you may incur charges with third parties like your wireless service provider for data usage. You acknowledge and agree that you are solely responsible for third party fees in connection with your use of the Platform.